Summary
Despite the world taking a moment to slow down with the lockdown orders related to COVID-19, speed remains paramount in customer service. Due to heightened stress levels across the board, the ability to deliver fast responses to leads, leaving them with fewer uncertainties, holds even greater weight. In the pursuit of delivering speedy customer service in pandemic conditions and an ever-expanding digital space, orthodontic practices should explore adding live chat functionality to their websites.
According to Ruby®, an industry leader in reception services, live chat functions provide the highest rate of consumer satisfaction compared to other customer service channels. When it comes to lead conversion, live chat reigns supreme, earning 4.6 times more conversions than other customer service channels. And with digital communications taking priority in the era of COVID-19, live chat offers indispensable value to orthodontic practices everywhere.
Key Takeaways
- Learn more about Ruby®'s 24/7 live virtual chat and reception service
- See how Ruby® can help your practice qualify leads
- Discover how having technology-based methods of communication can help patients during this "new normal"
