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E1.05 | Mastering the Pending Patient Process

Dr. Anthony Bonavoglia, an expert in the Pending Patient Process, discusses how to reduce observational patient drop-off, the best ways to effectively follow up with non-starts, and how to leverage the time of day to maximize patient starts.

Featured Guest

Dr. Anthony Bonavoglia | President, Startaloo



The work that goes into turning leads into new patients can be exhausting at times, but this is exactly why it’s so important to see the process through to new patient conversion. Perhaps the most frustrating phase in the sales process is the pending patient period, where a prospect has gone through their consultation and is still deciding whether or not to start. 

While 29% of patients start the same day, that still leaves over 70% of prospects still up in the air once they leave their consultation. With such a large portion of potential patients stuck in this pending patient period, a lot of your business relies on what you do during this time. As president of Startaloo, Dr. Anthony Bonavoglia explains how creating a solid follow-up communication plan for your pending patients can dramatically improve your conversion rates. 

Key Takeaways

  • Learn how Startaloo prepackages a system that drives a patient through the pipeline from start to finish
  • Understand how properly following up with your patients shows your patients that you care enough to offer them the services they are looking for
  • Discover why orthodontic practices that use Startaloo's virtual assistant feature are seeing an increase in conversion rates


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